When a bigger business moves into your space, it’s only natural to feel a bit worried about the competition. Larger businesses often have more resources, bigger showrooms, and a wider reach, and one might think that equals a better business. But that’s actually not the case. Despite our smaller size, Milford Window Company continues to serve many happy customers each year. And actually, it’s the very fact that we are a small, truly family-run business that means we’re able to do so time and time again. Here’s what makes us different and why our customers keep coming back to us.
1. Small, Family-Run Business – We Care About You
Being a smaller, family-run business means that we’re able to offer a level of personal care and attention that you simply won’t get from the big guys. Tim and Georgina work closely together on every aspect of the business, and they know their customers by name. It’s not about hitting sales targets for us—it’s about building long-lasting relationships with our clients and making sure they get the best possible service. We truly care about the work we do, and we’re always available to discuss your needs, no matter how big or small.
2. No Salespeople – Just Honest Advice
That’s right—no salespeople here! At Milford Window Company, we don’t employ salespeople because we believe in offering honest advice and clear communication. When Tim visits your home for a quote, it’s Tim who does it all. As a member of the Chartered Institute of Building (MCIOB), Tim has extensive experience and knowledge of the construction industry, which allows him to spot potential installation issues and offer practical solutions. You’ll get expert advice directly from the person who understands the ins and outs of the business.
3. A Wealth of Experience – 25 Years Together
Tim and Georgina have been working together for 25 years at Milford Window Company. Over that time, they’ve gained a wealth of knowledge and experience in the window and door industry. From understanding the latest technologies to knowing how to solve tricky installation problems, they’re constantly learning and growing. They’re not just a company—they’re a team, and that’s something they think sets them apart from larger, more impersonal businesses.
4. Hands-On Approach – We’re With You Every Step of the Way
At Milford Window Company, we believe in being hands-on. Tim and Georgina are closely involved in every project from start to finish, working directly with their installation team. Whether it’s advising on the best approach or ensuring that everything is running smoothly on-site, they’re there every step of the way. This hands-on involvement ensures the highest quality of work and keeps things running smoothly.
5. Local Focus – We’re Here for Our Community
We work locally, which allows us to be much more involved in the projects we take on. Unlike larger companies that might focus on a broader area, our smaller operation allows us to be more flexible and responsive to the needs of our customers. If you’re in the Guildford area, you can count on us to be there whenever you need us.
6. Strong Relationships with Trusted Manufacturers
We’ve built long-standing relationships with some of the best manufacturers in the industry, including Solidor, Dekko, Quickslide, Complete Aluminium Systems, and Total Installations. These trusted partnerships allow us to offer high-quality products that will stand the test of time. Unlike larger companies who may work with a variety of suppliers, we work with brands we trust and believe in.
7. Quality Materials – We Don’t Cut Corners
Being a small business means we can’t afford to cut corners, and we don’t. We invest in high-quality sundries, even though they may not be the cheapest. We know that quality products and materials make all the difference when it comes to the longevity and efficiency of your windows and doors. We offer excellent value for money with products that are built to last.
